{
  "canonical_url": "https://planbeforeyoudie.app/tools/account-closure-letters",
  "columns": [
    "company",
    "id",
    "route",
    "route_quote",
    "route_url",
    "channel",
    "request_scope",
    "conditions",
    "guide",
    "fact_slugs",
    "source_provenance_json",
    "checked_on",
    "next_check_on"
  ],
  "content_sha256": "c848cadabd712bdacb381fc885bdeb31cfcc45ef2502b702d8413c6729c9deb3",
  "dataset_version": "1",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "name": "Company notification routes after a death",
  "note": "General information, not legal advice. Each row links to the official source we checked.",
  "publisher": "Plan Before You Die",
  "rows": [
    {
      "channel": "online-request",
      "checked_on": "2026-10-23",
      "company": "Apple",
      "conditions": "A notification does not close an account or establish legal authority. Follow the company process and provide private details only through its official route. The route below is company guidance, not a mailing address or proof that this letter can be submitted there. Ask the company how it accepts a notification. The requester needs an Apple Account of their own. Apple verifies legal documents. These generally include a death certificate and may include a court order or other documents. Follow the legal-document requirements for your country or region.",
      "fact_slugs": "s12-apple-deletion-country-requirements; s12-apple-deletion-documentation; s12-apple-deletion-route; s12-apple-requester-account",
      "guide": "/guides/phones/apple-legacy-contact",
      "id": "apple",
      "next_check_on": "2027-01-23",
      "request_scope": "Apple's route is for permanent deletion of a deceased person's Apple Account and associated data.",
      "route": "Use Apple's Digital Legacy deletion request from the linked official help page.",
      "route_quote": "Start a request to delete a deceased person’s Apple Account on Apple’s Digital Legacy website",
      "route_url": "https://support.apple.com/en-us/102431",
      "source_provenance_json": "[{\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Apple\", \"quote\": \"You’ll also need the Apple Account that you want to delete, and required legal documentation for your country or region.\", \"slug\": \"s12-apple-deletion-country-requirements\", \"source_url\": \"https://support.apple.com/en-us/102431\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Apple\", \"quote\": \"For security reasons, Apple requires and verifies legal documentation before we can assist with a deceased person’s account. This generally includes a death certificate, and might also require a court order or other documentation.\", \"slug\": \"s12-apple-deletion-documentation\", \"source_url\": \"https://support.apple.com/en-us/102431\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Apple\", \"quote\": \"Start a request to delete a deceased person’s Apple Account on Apple’s Digital Legacy website\", \"slug\": \"s12-apple-deletion-route\", \"source_url\": \"https://support.apple.com/en-us/102431\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Apple\", \"quote\": \"If you’d like to request the permanent deletion of an Apple Account and data for someone who passed away, you’ll need an Apple Account. If you don’t have an Apple Account of your own, you can create one.\", \"slug\": \"s12-apple-requester-account\", \"source_url\": \"https://support.apple.com/en-us/102431\"}]"
    },
    {
      "channel": "online-request",
      "checked_on": "2026-10-23",
      "company": "Google",
      "conditions": "A notification does not close an account or establish legal authority. Follow the company process and provide private details only through its official route. The route below is company guidance, not a mailing address or proof that this letter can be submitted there. Ask the company how it accepts a notification. The closure form asks for your government-issued ID or driver's license and the death certificate. Provide them through Google's form. Documents not in English need a professionally prepared certified and notarized English translation. Closure prevents a later request for the account contents. Wait for a pending contents request to finish before requesting closure.",
      "fact_slugs": "s12-google-closure-death-proof; s12-google-closure-document-translation; s12-google-closure-family-scope; s12-google-closure-prevents-later-content; s12-google-closure-requester-id; s12-google-closure-route",
      "guide": "/guides/phones/google-inactive-account-manager",
      "id": "google",
      "next_check_on": "2027-01-23",
      "request_scope": "Ask Google to review a deceased-account closure request from immediate family or a representative.",
      "route": "Open Google's deceased-user request page and choose account closure.",
      "route_quote": "Close the account of a deceased user",
      "route_url": "https://support.google.com/accounts/troubleshooter/6357590?hl=en",
      "source_provenance_json": "[{\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Google\", \"quote\": \"Upload a scan of the decedent's death certificate\", \"slug\": \"s12-google-closure-death-proof\", \"source_url\": \"https://support.google.com/accounts/troubleshooter/6357590?hl=en\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Google\", \"quote\": \"If the documents are not in English, please provide a certified, notarized English translation prepared by a professional translator.\", \"slug\": \"s12-google-closure-document-translation\", \"source_url\": \"https://support.google.com/accounts/troubleshooter/6357590?hl=en\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Google\", \"quote\": \"We can work with immediate family members and representatives to close the account of a deceased person where appropriate.\", \"slug\": \"s12-google-closure-family-scope\", \"source_url\": \"https://support.google.com/accounts/troubleshooter/6357590?hl=en\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Google\", \"quote\": \"If you select to close the Google account, Google is unable to process any request to turn over the contents of the account at a later date. If you have already submitted a request for the contents of the account please wait for that request to be complete before submitting any subsequent requests.\", \"slug\": \"s12-google-closure-prevents-later-content\", \"source_url\": \"https://support.google.com/accounts/troubleshooter/6357590?hl=en\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Google\", \"quote\": \"Upload a scan of your government-issued ID or driver's license\", \"slug\": \"s12-google-closure-requester-id\", \"source_url\": \"https://support.google.com/accounts/troubleshooter/6357590?hl=en\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Google\", \"quote\": \"Close the account of a deceased user\", \"slug\": \"s12-google-closure-route\", \"source_url\": \"https://support.google.com/accounts/troubleshooter/6357590?hl=en\"}]"
    },
    {
      "channel": "online-request",
      "checked_on": "2026-10-23",
      "company": "Facebook",
      "conditions": "A notification does not close an account or establish legal authority. Follow the company process and provide private details only through its official route. The route below is company guidance, not a mailing address or proof that this letter can be submitted there. Ask the company how it accepts a notification. Facebook asks for documents confirming that you are an immediate family member or executor. The removal route is fastest with a death certificate. Without it, follow Facebook's separate listed proof-of-authority and proof-of-death requirements. Document information must match the account. Cover personal information that Facebook does not need for the request.",
      "fact_slugs": "s12-facebook-removal-document-match; s12-facebook-removal-documents; s12-facebook-removal-role; s12-facebook-removal-route",
      "guide": "/guides/phones/facebook-legacy-contact",
      "id": "facebook",
      "next_check_on": "2027-01-23",
      "request_scope": "Ask Facebook to review removal of a deceased family member's account.",
      "route": "Use the deceased-family-member removal request linked by Facebook's official help.",
      "route_quote": "Once you have the required documentation, please send us a request.",
      "route_url": "https://www.facebook.com/help/1518259735093203",
      "source_provenance_json": "[{\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Meta\", \"quote\": \"The information on the documentation you provide must match the information on your loved one's account. When submitting documentation, please cover up any personal information we don't need to fulfill your request (example: Social Security number).\", \"slug\": \"s12-facebook-removal-document-match\", \"source_url\": \"https://www.facebook.com/help/1518259735093203\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Meta\", \"quote\": \"The fastest way for us to process your request is for you to provide a scan or photo of your loved one's death certificate. If you don't have your loved one's death certificate, you'll need to provide proof of authority and proof that your loved one has passed away. Please see the documents that we accept below.\", \"slug\": \"s12-facebook-removal-documents\", \"source_url\": \"https://www.facebook.com/help/1518259735093203\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Meta\", \"quote\": \"To help us remove your loved one's account from Facebook, we'll need you to provide documentation to confirm you're an immediate family member or executor of the account holder.\", \"slug\": \"s12-facebook-removal-role\", \"source_url\": \"https://www.facebook.com/help/1518259735093203\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Meta\", \"quote\": \"Once you have the required documentation, please send us a request.\", \"slug\": \"s12-facebook-removal-route\", \"source_url\": \"https://www.facebook.com/help/1518259735093203\"}]"
    },
    {
      "channel": "online-request",
      "checked_on": "2026-10-23",
      "company": "Instagram",
      "conditions": "A notification does not close an account or establish legal authority. Follow the company process and provide private details only through its official route. The route below is company guidance, not a mailing address or proof that this letter can be submitted there. Ask the company how it accepts a notification. The removal process is for verified immediate family members. Follow Instagram's family-status proof examples, including birth records, death records or local-law representative authority.",
      "fact_slugs": "s12-instagram-removal-family-proof; s12-instagram-removal-family-scope; s12-instagram-removal-route",
      "guide": "/guides/phones/instagram-memorialization",
      "id": "instagram",
      "next_check_on": "2027-01-23",
      "request_scope": "Instagram's removal process is for verified immediate family members.",
      "route": "Use the deceased-profile removal form linked from Instagram's official help.",
      "route_quote": "To request that a profile be removed, please fill out this form.",
      "route_url": "https://help.instagram.com/264154560391256",
      "source_provenance_json": "[{\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Meta\", \"quote\": \"When you submit a request for removal, we require proof that you're an immediate family member of the deceased person, such as: The deceased person's birth certificate. The deceased person's death certificate. Proof of authority under local law that you are the lawful representative of the deceased person, or his/her estate.\", \"slug\": \"s12-instagram-removal-family-proof\", \"source_url\": \"https://help.instagram.com/264154560391256\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Meta\", \"quote\": \"Verified immediate family members may request the removal of a loved one’s profile from Instagram.\", \"slug\": \"s12-instagram-removal-family-scope\", \"source_url\": \"https://help.instagram.com/264154560391256\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Meta\", \"quote\": \"To request that a profile be removed, please fill out this form.\", \"slug\": \"s12-instagram-removal-route\", \"source_url\": \"https://help.instagram.com/264154560391256\"}]"
    },
    {
      "channel": "email",
      "checked_on": "2026-10-23",
      "company": "Amazon",
      "conditions": "A notification does not close an account or establish legal authority. Follow the company process and provide private details only through its official route. The route below is company guidance, not a mailing address or proof that this letter can be submitted there. Ask the company how it accepts a notification. Account details and most account actions require a request from the authorized estate manager. Amazon can still assist with ending subscriptions, stopping recurring deliveries and deactivating the account without every authorization document. This support route asks for a death certificate and the account's linked email or phone number. Estate-authority verification also asks for authorization papers and photo ID.",
      "fact_slugs": "s12-amazon-authority-limit; s12-amazon-bereavement-email; s12-amazon-limited-assistance; s12-amazon-support-documents; s12-amazon-verification-documents",
      "guide": "/guides/phones/amazon-account-after-death",
      "id": "amazon",
      "next_check_on": "2027-01-23",
      "request_scope": "Notify Amazon of the death and ask which bereavement process applies to ending subscriptions, stopping recurring deliveries or deactivating the account.",
      "route": "Use Amazon's published bereavement support email and follow its documentation instructions.",
      "route_quote": "For support regarding these topics, please email bereavement-support-cs@amazon.com.",
      "route_url": "https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA",
      "source_provenance_json": "[{\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Amazon\", \"quote\": \"To ensure privacy and security, we can only share account details or take most actions related to an account when the request comes from the authorized estate manager.\", \"slug\": \"s12-amazon-authority-limit\", \"source_url\": \"https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Amazon\", \"quote\": \"For support regarding these topics, please email bereavement-support-cs@amazon.com.\", \"slug\": \"s12-amazon-bereavement-email\", \"source_url\": \"https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Amazon\", \"quote\": \"If you can't provide all the required documents for authorization, we can still assist with:\\nTerminating subscriptions\\nStopping recurring deliveries\\nDeactivating the account\", \"slug\": \"s12-amazon-limited-assistance\", \"source_url\": \"https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Amazon\", \"quote\": \"Be sure to include the death certificate and the email or phone number associated with the account.\", \"slug\": \"s12-amazon-support-documents\", \"source_url\": \"https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Amazon\", \"quote\": \"To verify your authority, we require the following:\\nA copy of the death certificate,\\nProof of authorization showing you're the legal representative of the deceased's estate (such as a probate or executor documentation),\\nA valid photographic ID (such as a passport, driver's license, or ID card) of the authorized person, and\\nThe email address/phone number linked to the Amazon account.\", \"slug\": \"s12-amazon-verification-documents\", \"source_url\": \"https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA\"}]"
    },
    {
      "channel": "online-request",
      "checked_on": "2026-10-23",
      "company": "Yahoo",
      "conditions": "A notification does not close an account or establish legal authority. Follow the company process and provide private details only through its official route. The route below is company guidance, not a mailing address or proof that this letter can be submitted there. Ask the company how it accepts a notification. This process covers U.S. accounts only. The closure request asks for a U.S.-issued death certificate. Billing and premium-service cancellation use a separate request form. A content request is separate and needs a U.S.-issued death certificate, requester ID and a U.S. court order meeting Yahoo's requirements. Yahoo does not provide passwords or login details. Its accounts remain nontransferable.",
      "fact_slugs": "s12-yahoo-billing-route; s12-yahoo-closure-proof; s12-yahoo-closure-route; s12-yahoo-content-documents; s12-yahoo-no-login; s12-yahoo-us-scope",
      "guide": "/guides/phones/yahoo-and-aol-accounts",
      "id": "yahoo",
      "next_check_on": "2027-01-23",
      "request_scope": "Notify Yahoo of the death and ask how to request closure through its deceased-account process.",
      "route": "Follow Yahoo's deceased-account page to its closure request form.",
      "route_quote": "You can request the closure of the account through this form.",
      "route_url": "https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html",
      "source_provenance_json": "[{\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Yahoo\", \"quote\": \"You can request the suspension or cancellation of billing and premium services through this form.\", \"slug\": \"s12-yahoo-billing-route\", \"source_url\": \"https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Yahoo\", \"quote\": \"A copy of the death certificate of the Yahoo account holder, issued in the United States.\", \"slug\": \"s12-yahoo-closure-proof\", \"source_url\": \"https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Yahoo\", \"quote\": \"You can request the closure of the account through this form.\", \"slug\": \"s12-yahoo-closure-route\", \"source_url\": \"https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Yahoo\", \"quote\": \"A copy of the death certificate of the Yahoo account holder, issued in the United States; and\\nA copy of the requester's government-issued ID; and\\nA court order issued in the United States that satisfies Yahoo's requirements. Yahoo will provide you the required language for the court order.\", \"slug\": \"s12-yahoo-content-documents\", \"source_url\": \"https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Yahoo\", \"quote\": \"Unfortunately, we cannot provide passwords or other login details. To protect the privacy of the deceased user, it is our policy to honor the initial agreement that they made with us, even in the event of their passing. At the time of registration, all account holders agreed to the Terms of Service (TOS). Pursuant to these Terms, all Yahoo accounts are non-transferable, even when the account owner is deceased.\", \"slug\": \"s12-yahoo-no-login\", \"source_url\": \"https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Yahoo\", \"quote\": \"This help page applies to U.S. accounts only. Requests submitted for non-U.S. accounts will not be accepted and will not receive a response.\", \"slug\": \"s12-yahoo-us-scope\", \"source_url\": \"https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html\"}]"
    },
    {
      "channel": "online-request",
      "checked_on": "2026-10-23",
      "company": "AOL",
      "conditions": "A notification does not close an account or establish legal authority. Follow the company process and provide private details only through its official route. The route below is company guidance, not a mailing address or proof that this letter can be submitted there. Ask the company how it accepts a notification. This process covers U.S. accounts only. The closure request asks for a U.S.-issued death certificate. Billing and premium-service cancellation use a separate request form. Content requests need a U.S.-issued death certificate, requester ID and a U.S. court order meeting AOL's requirements. Access or ownership transfer is considered only in very limited circumstances under AOL's policies. It requires a U.S.-issued death certificate, requester ID and one specified authority document. AOL does not provide passwords or login details and reviews requests before deciding.",
      "fact_slugs": "s12-aol-billing-route; s12-aol-closure-proof; s12-aol-closure-route; s12-aol-content-documents; s12-aol-limited-transfer; s12-aol-no-login; s12-aol-transfer-documents; s12-aol-us-scope",
      "guide": "/guides/phones/yahoo-and-aol-accounts",
      "id": "aol",
      "next_check_on": "2027-01-23",
      "request_scope": "Notify AOL of the death and ask how to request closure through its deceased-account process.",
      "route": "Follow AOL's deceased-account page to its closure request form.",
      "route_quote": "You can request the closure of the account through this form.",
      "route_url": "https://help.aol.com/articles/options-available-if-an-account-owner-passes-away",
      "source_provenance_json": "[{\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AOL\", \"quote\": \"You can request the suspension or cancellation of billing and premium services through this form.\", \"slug\": \"s12-aol-billing-route\", \"source_url\": \"https://help.aol.com/articles/options-available-if-an-account-owner-passes-away\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AOL\", \"quote\": \"A copy of the death certificate of the AOL account holder, issued in the United States.\", \"slug\": \"s12-aol-closure-proof\", \"source_url\": \"https://help.aol.com/articles/options-available-if-an-account-owner-passes-away\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AOL\", \"quote\": \"You can request the closure of the account through this form.\", \"slug\": \"s12-aol-closure-route\", \"source_url\": \"https://help.aol.com/articles/options-available-if-an-account-owner-passes-away\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AOL\", \"quote\": \"A copy of the death certificate of the AOL account holder, issued in the United States;\\nA copy of the requester's government-issued ID; and\\nA court order issued in the United States that satisfies AOL's requirements. AOL will provide you the required language for the court order.\", \"slug\": \"s12-aol-content-documents\", \"source_url\": \"https://help.aol.com/articles/options-available-if-an-account-owner-passes-away\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AOL\", \"quote\": \"In very limited circumstances, and if permitted by AOL's policies and Terms of Service, AOL may allow access to/transfer ownership of a deceased user's account.\", \"slug\": \"s12-aol-limited-transfer\", \"source_url\": \"https://help.aol.com/articles/options-available-if-an-account-owner-passes-away\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AOL\", \"quote\": \"We cannot provide passwords or other login details. In order to protect the privacy and security of the deceased user's account, any decision regarding a request will be made only after a careful review.\", \"slug\": \"s12-aol-no-login\", \"source_url\": \"https://help.aol.com/articles/options-available-if-an-account-owner-passes-away\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AOL\", \"quote\": \"A copy of the death certificate of the AOL account holder, issued in the United States;\\nA copy of the requester's government-issued ID; and\\nOne of the following documents:\\n• A copy of the will of the deceased AOL account holder giving the requester access to digital assets; or\\n• A notice of executor or notice of administration giving the requester access to digital assets; or\\n• A court order issued in the United States that satisfies AOL's requirements. AOL will provide you the required language for the court order.\", \"slug\": \"s12-aol-transfer-documents\", \"source_url\": \"https://help.aol.com/articles/options-available-if-an-account-owner-passes-away\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AOL\", \"quote\": \"This help page applies to U.S. accounts only. Requests submitted for non-U.S. accounts will not be accepted and will not receive a response.\", \"slug\": \"s12-aol-us-scope\", \"source_url\": \"https://help.aol.com/articles/options-available-if-an-account-owner-passes-away\"}]"
    },
    {
      "channel": "phone",
      "checked_on": "2026-10-23",
      "company": "Verizon",
      "conditions": "A notification does not close an account or establish legal authority. Follow the company process and provide private details only through its official route. The route below is company guidance, not a mailing address or proof that this letter can be submitted there. Ask the company how it accepts a notification. The official page separates account roles. Its estate-executor route asks for verification papers at a Verizon Company Store. Authorized retailers cannot handle this request. A phone request may require a death certificate upload through the official executor form. An executor line transfer requires executorship paperwork. Review how to save voicemail before disconnecting the line.",
      "fact_slugs": "s12-verizon-executor-route; s12-verizon-executor-transfer; s12-verizon-phone-verification; s12-verizon-save-voicemail; s12-verizon-store-verification",
      "guide": "/guides/phones/verizon-after-a-death",
      "id": "verizon",
      "next_check_on": "2027-01-23",
      "request_scope": "Notify Verizon of the death and ask which role-specific process applies to disconnecting or transferring the mobile line.",
      "route": "Call Verizon at 800-922-0204 or follow its Company Store instructions for your account role.",
      "route_quote": "Call us at 800-922-0204.",
      "route_url": "https://www.verizon.com/support/deceased-account-handling/",
      "source_provenance_json": "[{\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Verizon\", \"quote\": \"If you're an Estate Executor and want to disconnect the phone number or close the entire account (i.e., disconnect all lines), you can either:\\nCall us at 800-922-0204.\\nVisit a Verizon Company Store.\", \"slug\": \"s12-verizon-executor-route\", \"source_url\": \"https://www.verizon.com/support/deceased-account-handling/\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Verizon\", \"quote\": \"We can transfer the line to you after you provide the executorship paperwork.\", \"slug\": \"s12-verizon-executor-transfer\", \"source_url\": \"https://www.verizon.com/support/deceased-account-handling/\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Verizon\", \"quote\": \"When you contact us by phone, in some cases you may be asked to upload the loved one's death certificate. To upload if requested, visit our Executor transfer or disconnect service form.\", \"slug\": \"s12-verizon-phone-verification\", \"source_url\": \"https://www.verizon.com/support/deceased-account-handling/\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Verizon\", \"quote\": \"Before disconnecting a line, you can save any voicemails from that line. Contact us to learn more.\", \"slug\": \"s12-verizon-save-voicemail\", \"source_url\": \"https://www.verizon.com/support/deceased-account-handling/\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"Verizon\", \"quote\": \"Verizon Authorized Retailer (e.g., Walmart, Target) locations can't help with this type of request. Bring proper documentation (e.g., Death Certificate, Executor paperwork, etc.) for verification.\", \"slug\": \"s12-verizon-store-verification\", \"source_url\": \"https://www.verizon.com/support/deceased-account-handling/\"}]"
    },
    {
      "channel": "phone",
      "checked_on": "2026-10-23",
      "company": "AT&T",
      "conditions": "A notification does not close an account or establish legal authority. Follow the company process and provide private details only through its official route. The route below is company guidance, not a mailing address or proof that this letter can be submitted there. Ask the company how it accepts a notification. If you do not know the wireless account passcode, AT&T still directs you to chat or call. Retail-store verification may be needed. Follow the official verification list privately. Listed document alternatives include an accident report, a death certificate or an obituary. A line transfer requires payment of any past-due balance. An associated installment plan stays active and transfers with the line. Keeping an installment-plan device before canceling its line requires paying off that plan.",
      "fact_slugs": "s12-att-closure-route; s12-att-device-conditions; s12-att-transfer-conditions; s12-att-unknown-passcode; s12-att-verification-proof",
      "guide": "/guides/phones/att-after-a-death",
      "id": "att",
      "next_check_on": "2027-01-23",
      "request_scope": "Notify AT&T of the death and ask which verification and cancellation or transfer process applies to the wireless account.",
      "route": "Use chat when available or call AT&T at 800.331.0500 for its death-related account process.",
      "route_quote": "Cancel the account. Choose CHAT, when available, or call us at 800.331.0500.",
      "route_url": "https://www.att.com/support/article/wireless/KM1113355/",
      "source_provenance_json": "[{\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AT&T\", \"quote\": \"Cancel the account. Choose CHAT, when available, or call us at 800.331.0500.\", \"slug\": \"s12-att-closure-route\", \"source_url\": \"https://www.att.com/support/article/wireless/KM1113355/\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AT&T\", \"quote\": \"If you want to keep any devices with an installment plan, you must pay off the installment plan and then you can cancel the line.\", \"slug\": \"s12-att-device-conditions\", \"source_url\": \"https://www.att.com/support/article/wireless/KM1113355/\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AT&T\", \"quote\": \"You can transfer the deceased person’s line to another AT&T account, but you must pay any past due balance before the line can be moved. If there’s an installment plan associated with the line, it will stay active and transfer along with the line.\", \"slug\": \"s12-att-transfer-conditions\", \"source_url\": \"https://www.att.com/support/article/wireless/KM1113355/\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AT&T\", \"quote\": \"If you don’t know the wireless account passcode, choose CHAT, when available, or call us at 800.331.0500. We may still be able to help. You may need to visit an AT&T retail store and provide more info to verify the account. Then, we can help transfer billing responsibility or cancel the account.\", \"slug\": \"s12-att-unknown-passcode\", \"source_url\": \"https://www.att.com/support/article/wireless/KM1113355/\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"AT&T\", \"quote\": \"One of these documents: Accident report relevant to the account holder, death certificate for the account holder, or an obituary for the account holder\", \"slug\": \"s12-att-verification-proof\", \"source_url\": \"https://www.att.com/support/article/wireless/KM1113355/\"}]"
    },
    {
      "channel": "online-request",
      "checked_on": "2026-10-23",
      "company": "T-Mobile",
      "conditions": "A notification does not close an account or establish legal authority. Follow the company process and provide private details only through its official route. The route below is company guidance, not a mailing address or proof that this letter can be submitted there. Ask the company how it accepts a notification. The request can seek account closure, line transfers or a combination. Use the official process for the requested identifying details. Its published list asks for a death certificate for Puerto Rico accounts only. Save wanted voicemail and greetings before requesting a transfer or cancellation. Those actions permanently delete them. If you cannot submit online, the published mail fallback is T-Mobile Wireless, PO Box 37380, Albuquerque, NM 87176-7380.",
      "fact_slugs": "s12-t-mobile-mail-fallback; s12-t-mobile-request-form; s12-t-mobile-request-options; s12-t-mobile-requested-details; s12-t-mobile-voicemail-deletion",
      "guide": "/guides/phones/t-mobile-after-a-death",
      "id": "t-mobile",
      "next_check_on": "2027-01-23",
      "request_scope": "Notify T-Mobile of the death and ask how to close the account, transfer lines or combine those options through its official process.",
      "route": "Follow T-Mobile's official instructions and complete its Cancel or Change Ownership form.",
      "route_quote": "To get started, complete the Cancel or Change Ownership form with the requested information.",
      "route_url": "https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member",
      "source_provenance_json": "[{\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"T-Mobile\", \"quote\": \"If unable to submit online, please mail your request to:\\nT-Mobile Wireless\\nPO Box 37380\\nAlbuquerque, NM 87176-7380\", \"slug\": \"s12-t-mobile-mail-fallback\", \"source_url\": \"https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"T-Mobile\", \"quote\": \"To get started, complete the Cancel or Change Ownership form with the requested information.\", \"slug\": \"s12-t-mobile-request-form\", \"source_url\": \"https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"T-Mobile\", \"quote\": \"You can choose to:\\nClose the account\\nTransfer one or more lines to an account in your name\\nUse a combination of these options based on your needs\", \"slug\": \"s12-t-mobile-request-options\", \"source_url\": \"https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"T-Mobile\", \"quote\": \"For this process you’ll need:\\nName of account owner\\nTheir mobile number\\nTheir date of birth\\nTheir death certificate (Puerto Rico Accounts only)\", \"slug\": \"s12-t-mobile-requested-details\", \"source_url\": \"https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member\"}, {\"checked_on\": \"2026-10-23\", \"next_check_on\": \"2027-01-23\", \"publisher\": \"T-Mobile\", \"quote\": \"Back up voicemails: Ensure all voicemails are backed up before initiating a transfer of ownership or account cancellation. For assistance with voicemail visit the Voicemail page.\\nSave desired greetings: Record and save any voicemail greetings you wish to keep.\\nAvoid permanent loss: Transfers or cancellations will result in the permanent deletion of voicemails and greetings.\", \"slug\": \"s12-t-mobile-voicemail-deletion\", \"source_url\": \"https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member\"}]"
    }
  ],
  "updated": "2026-10-23"
}