--- title: Close T-Mobile lines after death | Plan Before You Die url: https://planbeforeyoudie.app/guides/phones/t-mobile-after-a-death source: Plan Before You Die --- # Close or transfer T-Mobile lines after death After a death, T-Mobile can close the account or move lines to an account in the requester's name. It asks for the account owner's name, mobile number and date of birth. Transfers and cancellations delete voicemails and greetings, so save them first. If you're planning ahead, record which lines to keep. - 7 steps - Official sources ### Choose to close or transfer each line T-Mobile offers closure, transfer of lines to the requester's account, or a combination. The requester should identify themselves and explain which lines are involved. This guide does not promise an approval, price or debt outcome. ### Keep T-Mobile's official process handy Save [T-Mobile's deceased-family-member page](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member). It asks for the account owner's name, their mobile number and their date of birth, and a [death certificate](https://planbeforeyoudie.app/glossary#death-certificate) only for Puerto Rico accounts. Check the current requirements there before asking. ### Explain the permanent-deletion warning T-Mobile says transfers and cancellations permanently delete voicemails and greetings. Put that warning beside the service instructions your family can find. Do not leave saving a treasured voice message until after someone has already completed a transfer or cancellation. ### Identify the account and household lines Write down the T-Mobile account owner and which people use its lines. Record the location of bills and device-payment papers. Keep the account PIN, payment details and other credentials out of this preparation list and outside this website. ### Choose what should happen to each number Consider who needs their own line and whether someone should ask to keep your number. Record each line's preference separately. Closing the whole account differs from a request about just one person's service. ### Preserve the voicemail memories you choose While you control your phone and account, select the voicemails or greeting you want kept. Ask T-Mobile for supported backup instructions. Check that a saved copy plays outside the voicemail mailbox before relying on it as a family memory. ### Check the rest of the phone plan Review [your number arrangements](https://planbeforeyoudie.app/guides/phones/what-happens-to-a-phone-number) and save chosen [messages](https://planbeforeyoudie.app/guides/phones/voicemail-and-texts) before a service change. Prepare account recovery while you manage your own accounts. Tell your family where these instructions live, so the original handset is not their only place to look. ## Good to know ### Can a family member keep a T-Mobile number? T-Mobile describes transferring one or more lines to an account in the requester's name. The family should use its Cancel or Change Ownership process. Tell the company which lines should move and which should close. ### Can some lines close while others transfer? Yes. T-Mobile lists a combination of closure and transfer options. Record your household's preferences line by line while you can. The family can then explain its request clearly through the official process instead of making assumptions about the entire account. ### Will a transfer preserve the voicemail mailbox? T-Mobile warns that transfers and cancellations permanently delete voicemails and greetings. Save selected memories before starting either process. Ask the company for the supported method, and check that the saved audio is usable outside the phone's original mailbox. ### Should we keep using the original owner's login? Use T-Mobile's official deceased-account process and identify the person making the request. Do not impersonate the account holder. Provide sensitive verification information only through the carrier's secure process, and keep account PINs out of this website and shared preparation sheets. ### Helping a parent prepare T-Mobile service? Ask which household lines need continuity and which voice messages they want preserved. Let your parent select and save those memories. Keep the official request link and billing-paper location with their other instructions, without copying credentials or payment information into the plan. ## What we checked | Fact | Source | Checked | |---|---|---| | T-Mobile offers account closure after an account holder dies. | [T-Mobile (current official source)](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member) | Oct 15, 2026 | | T-Mobile offers transfer of one or more lines to an account in the requester's name. | [T-Mobile (current official source)](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member) | Oct 15, 2026 | | T-Mobile says transfers or cancellations permanently delete voicemails and greetings. | [T-Mobile (current official source)](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member) | Oct 15, 2026 | | T-Mobile asks for the account owner's name, mobile number and date of birth, and a death certificate only for Puerto Rico accounts. | [T-Mobile (current official source)](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member) | Oct 22, 2026 | Facts approved by the [Plan Before You Die editor](https://planbeforeyoudie.app/editorial-policy). This guide is general information, not legal advice. Something wrong here? Tell us.