---
title: Close a Verizon line after death | Plan Before You Die
url: https://planbeforeyoudie.app/guides/phones/verizon-after-a-death
source: Plan Before You Die
---

# Close or transfer a Verizon line after death

After a death, an [estate](https://planbeforeyoudie.app/glossary#estate) [executor](https://planbeforeyoudie.app/glossary#executor) can call Verizon at 800-922-0204 or visit a Verizon store to disconnect a line or close the account. Verizon can also move the number to another Verizon account, and voicemails can be saved first. If you're planning ahead, choose who can manage your account now.

- 7 steps
- Official sources
### Call Verizon to close or move service

After a death, an estate executor can call [Verizon](https://www.verizon.com/support/deceased-account-handling/) at 800-922-0204 or visit a Verizon store to disconnect a line or close the account. Have the owner's name, the mobile number and the Verizon account PIN ready.

### Ask about preserving the number and voicemail

Verizon describes moving a loved one's number to another Verizon account. It also says voicemails can be saved before disconnection. Explain your family's priorities before requesting a change.

### Identify Verizon's Account Owner

Check who owns the account and which household lines it covers. List the owner and billing-paper location. A phone user may hold a different account role from the person who pays the bill.

### Review an Account Manager role now

Only the Account Owner can assign a Verizon Account Manager. Read [Verizon's role explanations](https://www.verizon.com/support/assign-account-manager-roles-faqs/) together before choosing someone. Use the supported role for the help you want today instead of giving someone your personal sign-in details.

### Check the selected person's actual permissions

Have the person confirm which role they hold using their own Verizon access. Ask the company about anything unclear. A family note can't give anyone more permission than their Verizon role allows.

### Write your preference for each line

Record which numbers your family should ask about keeping and where device-payment papers are stored. Keep the preference separate from an instruction to cancel everything. Give your family Verizon's support link, without including the carrier PIN or payment credentials.

### Connect the line with other arrangements

Check [your number plan](https://planbeforeyoudie.app/guides/phones/what-happens-to-a-phone-number) and [two-factor recovery methods](https://planbeforeyoudie.app/guides/phones/two-factor-codes-on-your-phone) while you control your accounts. An active Verizon line is only one part. Keep your family's instructions outside the phone and review them with the person you chose.

## Good to know

### Can I appoint an Account Manager today?

The Account Owner can assign that role through Verizon's supported process. Read its permissions first and choose someone who understands the billing responsibilities. Record the role only after setup is complete.

### Can the number move to another Verizon account?

Yes. Verizon can move the number to another Verizon account after a death. Ask about the move before you disconnect the line, so the number isn't lost.

### What happens to voicemail when we disconnect?

Verizon advises saving voicemail before disconnection. Contact the company for the available process before making the change. Keep a separate copy of the messages you choose now.

### Should we sign in as the account owner?

Use the family member's own account role or Verizon's estate representative route. Do not use a deceased person's sign-in details. Keep the carrier PIN out of this website and provide verification information only through Verizon's own process when requested.

### Helping a parent prepare Verizon service?

Check who owns the account and whether you already have a role. Ask which numbers they want the family to keep and where billing papers are stored. Let them decide whether to assign an Account Manager while they can make that choice.

## What we checked

| Fact | Source | Checked |
|---|---|---|
| Only the Verizon Account Owner can assign an Account Manager. | [Verizon (current official source)](https://www.verizon.com/support/assign-account-manager-roles-faqs/) | Oct 15, 2026 |
| Verizon supports transferring a deceased person's mobile number to another Verizon account. | [Verizon (current official source)](https://www.verizon.com/support/deceased-account-handling/) | Oct 15, 2026 |
| Verizon tells families they can save voicemails before disconnecting a line. | [Verizon (current official source)](https://www.verizon.com/support/deceased-account-handling/) | Oct 15, 2026 |
| A Verizon Account Manager cannot request reactivation of a line after the Account Owner dies. | [Verizon (current official source)](https://www.verizon.com/support/assign-account-manager-roles-faqs/) | Oct 15, 2026 |
| Verizon tells an estate executor to call 800-922-0204 or visit a Verizon store to disconnect a line or close the account. | [Verizon (current official source)](https://www.verizon.com/support/deceased-account-handling/) | Oct 22, 2026 |
| Verizon asks callers to have the account owner's name, the mobile number and the Verizon account PIN ready. | [Verizon (current official source)](https://www.verizon.com/support/deceased-account-handling/) | Oct 22, 2026 |

Facts approved by the [Plan Before You Die editor](https://planbeforeyoudie.app/editorial-policy).

This guide is general information, not legal advice. Something wrong here? Tell us.