---
title: Digital access planner and company routes | Plan Before You Die
url: https://planbeforeyoudie.app/tools/digital-access-planner
source: Plan Before You Die
---

# Digital access planner

Compare 16 services by their settings, after-death routes and requested documents. Select services such as Apple or Google, then review eight phone-access questions. The planner makes a reference list and never signs in, changes settings or opens a locked device.

- Free. No account needed
- Official company sources

## Which services and phone settings need review?

Your answers

Which services do you use?

- Apple

- Google

- Facebook

- Instagram

- Microsoft

- Amazon

- Yahoo

- AOL

- Verizon

- AT&T

- T-Mobile

- Bitwarden

- 1Password

- LastPass

- Dashlane

- Keeper

Select services to narrow the table. The complete reference stays readable when nothing is selected.

Does someone know how to get into your phone if you can't?
- Not sure
- Yes
- No
- Not used

Have you chosen an Apple Legacy Contact?
- Not sure
- Yes
- No
- Not used

Have you set up Google's inactivity plan?
- Not sure
- Yes
- No
- Not used

Have you checked account recovery contacts?
- Not sure
- Yes
- No
- Not used

Have you planned for two-factor backups?
- Not sure
- Yes
- No
- Not used

Does someone know which phone company you use and where the paperwork is?
- Not sure
- Yes
- No
- Not used

Have you checked your photo backup?
- Not sure
- Yes
- No
- Not used

Have you reviewed password manager access?
- Not sure
- Yes
- No
- Not used

## Where can you review your phone plan?

A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

- **Does someone know how to get into your phone if you can't?** Review where your secure access instructions are kept. Never type a passcode into this check. [Review the guide](https://planbeforeyoudie.app/guides/phones/keep-your-passcode-safe)
- **Have you chosen an Apple Legacy Contact?** Review your Apple Legacy Contact and where its access key is kept. [Review the guide](https://planbeforeyoudie.app/guides/phones/apple-legacy-contact)
- **Have you set up Google's inactivity plan?** Review the people and data in Google Inactive Account Manager. [Review the guide](https://planbeforeyoudie.app/guides/phones/google-inactive-account-manager)
- **Have you checked account recovery contacts?** Review recovery routes with the official account service. [Review the guide](https://planbeforeyoudie.app/guides/phones/email-on-your-phone)
- **Have you planned for two-factor backups?** Review backup routes for two-factor authentication without sharing the codes here. [Review the guide](https://planbeforeyoudie.app/guides/phones/two-factor-codes-on-your-phone)
- **Does someone know which phone company you use and where the paperwork is?** Record the carrier and where its account paperwork is kept. [Review the guide](https://planbeforeyoudie.app/guides/phones/keep-a-phone-line-active)
- **Have you checked your photo backup?** Review where the photos are stored and which sharing settings you chose. [Review the guide](https://planbeforeyoudie.app/guides/phones/cloud-backups)
- **Have you reviewed password manager access?** Check your manager's official emergency or recovery options. [Review the guide](https://planbeforeyoudie.app/guides/phones/digital-legacy)

## Which rules does this tool use?

| Service | Setting or preparation route | What it gives your family | After-death route | Documents or information requested | Conditions and limits | Company guide | Official source |
|---|---|---|---|---|---|---|---|

| Apple | **Official route** [Legacy Contact. On iPhone or iPad, open Settings, your name, Sign-In & Security, then Legacy Contact.](https://support.apple.com/en-us/102631) | **Official route** [After death, the contact may receive photos, messages, notes, files and device backups. iCloud Keychain passwords and passkeys are excluded.](https://support.apple.com/en-us/102631) | **Official route** [A named Legacy Contact requests access on an Apple device or the web. Apple verifies the request before approving a special account.](https://support.apple.com/en-us/102678) | **Official route** [The Legacy Contact access key and death certificate.](https://support.apple.com/en-us/102631) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** Access lasts three years from approval of the first Legacy Contact account request. Download content you want to keep. | **Read more** [Apple guide](https://planbeforeyoudie.app/guides/phones/apple-legacy-contact) | [Apple](https://support.apple.com/en-us/102631); [Apple](https://support.apple.com/en-us/102678) |

| Google | **Official route** [Inactive Account Manager. Choose up to ten people and the data to share.](https://support.google.com/accounts/answer/3036546?hl=en) | **Official route** [After the configured inactivity period, a chosen contact receives a link to download the data you selected.](https://support.google.com/accounts/answer/3036546?hl=en) | **Official route** [Family or representatives can request closure. Google may provide content in certain circumstances and does not provide passwords or login details.](https://support.google.com/accounts/troubleshooter/6357590?hl=en) | **Official route** [The data request asks for your government-issued ID or driver's license, the death certificate and additional documents.](https://support.google.com/accounts/troubleshooter/6357590?hl=en) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** For Inactive Account Manager data downloads, Google uses the trusted contact's mobile phone number to verify who can download the data. **Condition** If a data request is approved and Google LLC provided the account service, a U.S. court order is required. Google provides the necessary language. **Condition** Documents not in English need a professionally prepared certified and notarized English translation. **Condition** Closure prevents a later contents request. Wait for a pending contents request to finish before requesting closure. | **Read more** [Google guide](https://planbeforeyoudie.app/guides/phones/google-inactive-account-manager) | [Google](https://support.google.com/accounts/answer/3036546?hl=en); [Google](https://support.google.com/accounts/troubleshooter/6357590?hl=en) |

| Facebook | **Official route** [Legacy Contact for your main profile. The choice does not apply to additional profiles.](https://www.facebook.com/help/1568013990080948) | **Official route** [The contact can pin a post. Shared-content download needs your permission. The contact cannot log in or read messages.](https://www.facebook.com/help/991335594313139?locale=en_GB) | **Official route** [Request memorialization through Facebook's official help. Its separate family removal process asks for an immediate family member or executor.](https://www.facebook.com/help/150486848354038) | **Official route** [Removal is fastest with a death certificate. Otherwise, provide one listed authority document and one listed proof of death.](https://www.facebook.com/help/1518259735093203) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** For the family removal route, Facebook asks for documentation confirming immediate-family or executor status. **Condition** Additional account content is considered in rare cases. Representative proof and a court order do not establish that content will be released. | **Read more** [Facebook guide](https://planbeforeyoudie.app/guides/phones/facebook-legacy-contact) | [Meta](https://www.facebook.com/help/1568013990080948); [Meta](https://www.facebook.com/help/991335594313139?locale=en_GB); [Meta](https://www.facebook.com/help/150486848354038); [Meta](https://www.facebook.com/help/1518259735093203); [Meta](https://www.facebook.com/help/123355624495297) |

| Instagram | **Official route** [Legacy Contact. The published computer route includes Account ownership and control, then Memorialization.](https://help.instagram.com/1401340471077706/) | **Official route** [After memorialization, the contact can update the profile picture and manage tags. Downloads of shared Instagram and linked Threads content need your permission.](https://help.instagram.com/2936528529862624/) | **Official route** [Request memorialization through Instagram's official help. Immediate family can request profile removal.](https://help.instagram.com/264154560391256) | **Official route** [Memorialization needs death proof, such as an obituary or news article. For removal, see Instagram's family-status proof examples.](https://help.instagram.com/264154560391256) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** Instagram is moving people to Meta Accounts. You may see Accounts Center or Meta Account settings. **Condition** The legacy contact cannot post, send messages as you or read your messages. **Condition** No one can log in to a memorialized profile. | **Read more** [Instagram guide](https://planbeforeyoudie.app/guides/phones/instagram-memorialization) | [Meta](https://help.instagram.com/1401340471077706/); [Meta](https://help.instagram.com/2936528529862624/); [Meta](https://help.instagram.com/264154560391256); [Meta](https://help.instagram.com/231764660354188) |

| Microsoft | **Official route** [Not published](https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died) | **Official route** [Microsoft generally cannot provide account information to someone who is not the account holder.](https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died) | **Official route** [For a deceased person's personal-account information, seek legal guidance. Microsoft must receive a valid subpoena or court order before considering release.](https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died) | **Official route** [A valid subpoena or court order served on Microsoft's registered agent in the requesting party's state or region.](https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** Microsoft reviews personal email and cloud-content requests under applicable law. A request or court order does not establish that content will be released. **Condition** Microsoft cannot respond to faxed or emailed subpoenas or court orders for this process. | **Read more** [Microsoft guide](https://planbeforeyoudie.app/guides/phones/microsoft-account-after-death) | [Microsoft](https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died) |

| Amazon | **Official route** [Not published](https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA) | **Official route** [Account details and most actions require a request from the authorized estate manager.](https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA) | **Official route** [Contact Amazon Bereavement support. It can assist with ending subscriptions, stopping recurring deliveries and deactivation even without all authorization documents.](https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA) | **Official route** [For authority verification, Amazon lists proof of death, estate-representative authorization, photo ID and the account's linked email or phone number. Additional information may be needed to locate an account.](https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. | **Read more** [Amazon guide](https://planbeforeyoudie.app/guides/phones/amazon-account-after-death) | [Amazon](https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA) |

| Yahoo | **Official route** [Not published](https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html) | **Official route** [Closure, billing and conditional account-content requests receive company review. Yahoo does not provide passwords or login details. The account remains nontransferable.](https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html) | **Official route** [Use the separate closure, billing or content-request route on Yahoo's official deceased-account page. This process covers U.S. accounts only.](https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html) | **Official route** [Closure requires a U.S.-issued proof of death. Content requests also require requester government ID and a U.S. court order meeting Yahoo's requirements.](https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** For billing requests without a death record, Yahoo directs the requester to customer service. | **Read more** [Yahoo guide](https://planbeforeyoudie.app/guides/phones/yahoo-and-aol-accounts) | [Yahoo](https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html) |

| AOL | **Official route** [Not published](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) | **Official route** [Closure, billing and conditional content requests receive company review. AOL does not provide passwords or login details. Access or ownership transfer is possible only in very limited circumstances allowed by AOL's policies.](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) | **Official route** [Use the separate closure, billing, content or limited access and ownership-transfer route on AOL's official page. This process covers U.S. accounts only.](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) | **Official route** [Closure requires a U.S.-issued proof of death. Content requests also need requester ID and an acceptable U.S. court order. Limited access or transfer also requires a U.S.-issued proof of death, requester ID and one of AOL's specified digital-asset authority documents.](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** For billing requests without a death record, AOL directs the requester to customer service. | **Read more** [AOL guide](https://planbeforeyoudie.app/guides/phones/yahoo-and-aol-accounts) | [AOL](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) |

| Verizon | **Official route** [Account Manager. Only the Account Owner can assign this role. It is unavailable for prepaid accounts.](https://www.verizon.com/support/assign-account-manager-roles-faqs/) | **Official route** [An Account Manager can manage lines with limitations. An estate executor can request disconnection or a transfer after verification. These are mobile-service actions.](https://www.verizon.com/support/assign-account-manager-roles-faqs/) | **Official route** [An estate executor can contact customer service or visit a Verizon Company Store. The executor-transfer route requires executorship paperwork.](https://www.verizon.com/support/deceased-account-handling/) | **Official route** [Verizon lists verifying paperwork such as proof of death and executor papers, plus the owner's name, mobile number and account PIN. A phone request may require a death-record upload. Supply private details only through Verizon's official process.](https://www.verizon.com/support/deceased-account-handling/) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** Verizon says voicemails can be saved before a line is disconnected. | **Read more** [Verizon guide](https://planbeforeyoudie.app/guides/phones/verizon-after-a-death) | [Verizon](https://www.verizon.com/support/deceased-account-handling/); [Verizon](https://www.verizon.com/support/assign-account-manager-roles-faqs/) |

| AT&T | **Official route** [Secondary online access. Add a secondary user through account-profile Permissions using the person's own AT&T ID.](https://www.att.com/support/article/my-account/KM1040456/) | **Official route** [Primary and secondary online users can manage plans, bills, add-ons and billing-responsibility transfers. This concerns the service account.](https://www.att.com/support/article/my-account/KM1040456/) | **Official route** [AT&T provides billing-responsibility transfer, cancellation and number-transfer options. If the wireless passcode is unknown, contact AT&T. Verification at a retail store may be needed.](https://www.att.com/support/article/wireless/KM1113355/) | **Official route** [AT&T may request account-identifying details, the requester's relationship and contact information, plus an accident report, proof of death or obituary. Follow AT&T's complete private verification instructions.](https://www.att.com/support/article/wireless/KM1113355/) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** A past-due balance must be paid before a line transfer. An active installment plan transfers with the line. | **Read more** [AT&T guide](https://planbeforeyoudie.app/guides/phones/att-after-a-death) | [AT&T](https://www.att.com/support/article/wireless/KM1113355/); [AT&T](https://www.att.com/support/article/my-account/KM1040456/) |

| T-Mobile | **Official route** [Online Authorized User for wireless postpaid accounts.](https://www.t-mobile.com/support/account/set-online-permissions) | **Official route** [An online Authorized User can manage the account and all lines. These permissions are for digital access; phone and store authority follow a separate company process.](https://www.t-mobile.com/support/account/set-online-permissions) | **Official route** [Use the official Cancel or Change Ownership form to request account closure, transfer of lines to an account in your name, or a combination.](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member) | **Official route** [T-Mobile lists the owner's name, mobile number and date of birth. Its published list requires proof of death only for Puerto Rico accounts.](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** Transfers and cancellations permanently delete voicemails and greetings. Follow T-Mobile's backup instructions before making a request. | **Read more** [T-Mobile guide](https://planbeforeyoudie.app/guides/phones/t-mobile-after-a-death) | [T-Mobile](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member); [T-Mobile](https://www.t-mobile.com/support/account/set-online-permissions) |

| Bitwarden | **Official route** [Emergency Access. A premium user adds a trusted emergency contact before the emergency.](https://bitwarden.com/help/emergency-access/) | **Official route** [The configured level gives read access to the individual vault, including passwords and attachments, or permanent takeover. Takeover replaces the master password and removes existing two-step login methods.](https://bitwarden.com/help/emergency-access/) | **Official route** [Use the preconfigured emergency-contact request. Owner approval or the configured wait can grant access. The owner can reject a request.](https://bitwarden.com/help/emergency-access/) | **Official route** [Not published](https://bitwarden.com/help/emergency-access/) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** The contact needs a Bitwarden account on the same server. A free contact account is allowed. Accounts under Automatic confirmation policy cannot use this emergency-access feature. | **Read more** [Bitwarden guide](https://planbeforeyoudie.app/tools/password-manager-emergency-access) | [Bitwarden](https://bitwarden.com/help/emergency-access/) |

| 1Password | **Official route** [Another family organizer and an Emergency Kit. These are family recovery and sign-in preparations.](https://support.1password.com/family-recovery-plan/) | **Official route** [Another family organizer can help recover an account when its owner cannot sign in. The Emergency Kit supports sign-in to the account.](https://support.1password.com/family-recovery-plan/) | **Official route** [Not published](https://support.1password.com/family-recovery-plan/) | **Official route** [Not published](https://support.1password.com/family-recovery-plan/) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** 1Password says it cannot reset or recover the account holder's passwords or Secret Keys. The cited preparation does not establish a deceased-account access procedure. | **Read more** [1Password guide](https://planbeforeyoudie.app/tools/password-manager-emergency-access) | [1Password](https://support.1password.com/emergency-kit/); [1Password](https://support.1password.com/family-recovery-plan/) |

| LastPass | **Official route** [Emergency Access. Invite a trusted LastPass user and choose immediate access or a wait.](https://www.lastpass.com/features/emergency-access) | **Official route** [The accepted emergency contact can reach the vault's passwords and secure notes under the configured access process.](https://www.lastpass.com/features/emergency-access) | **Official route** [Use the preconfigured Emergency Access request. The contact accepts the invitation and requests access. Access follows the selected wait if the owner does not deny the request.](https://www.lastpass.com/features/emergency-access) | **Official route** [Not published](https://www.lastpass.com/features/emergency-access) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. | **Read more** [LastPass guide](https://planbeforeyoudie.app/tools/password-manager-emergency-access) | [LastPass](https://www.lastpass.com/features/emergency-access) |

| Dashlane | **Official route** [Emergency-sharing preparation with an encrypted DASH export. The previous emergency-contact feature belonged to the discontinued desktop app.](https://support.dashlane.com/hc/en-us/articles/4407179219986-Share-your-data-with-a-trusted-person) | **Official route** [A person with the prepared DASH file and its export password can import the saved data into a Dashlane account.](https://support.dashlane.com/hc/en-us/articles/4407179219986-Share-your-data-with-a-trusted-person) | **Official route** [Not published](https://support.dashlane.com/hc/en-us/articles/4407179219986-Share-your-data-with-a-trusted-person) | **Official route** [Not published](https://support.dashlane.com/hc/en-us/articles/4407179219986-Share-your-data-with-a-trusted-person) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** The DASH file does not update automatically when saved data changes. Share the file and its password separately. | **Read more** [Dashlane guide](https://planbeforeyoudie.app/tools/password-manager-emergency-access) | [Dashlane](https://support.dashlane.com/hc/en-us/articles/4407179219986-Share-your-data-with-a-trusted-person) |

| Keeper | **Official route** [Emergency Access for consumer accounts. Up to five emergency contacts can be designated.](https://docs.keeper.io/user-guides/emergency-access) | **Official route** [Configured trusted people can access the Keeper vault during an emergency or after a death.](https://docs.keeper.io/user-guides/emergency-access) | **Official route** [Use the configured emergency-contact workflow. The contact must establish sharing, accept emergency access and wait any selected delay before logging in.](https://docs.keeper.io/user-guides/emergency-access) | **Official route** [Not published](https://docs.keeper.io/user-guides/emergency-access) | **Scope** A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device. **Evidence gaps** Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable. **Condition** The optional access delay can run up to three months per contact and starts when the trusted user attempts to log in. **Condition** Keeper's consumer terms say emergency contacts must have their own paid accounts. Confirm current plan eligibility with Keeper. | **Read more** [Keeper guide](https://planbeforeyoudie.app/tools/password-manager-emergency-access) | [Keeper](https://docs.keeper.io/user-guides/emergency-access); [Keeper](https://www.keepersecurity.com/legal/terms-of-use/) |

[Review your digital legacy plan](https://planbeforeyoudie.app/guides/phones/digital-legacy)

## What should you know before using this list?

### Can this planner open a phone or change an account?

No. It makes a reference list. Open the official service yourself to review its settings. The planner cannot sign in, open a locked phone or change an account.

### Does every service have a legacy contact?

The routes differ. Legacy contacts, inactivity plans, memorialization, data requests and closure have different effects. Read each company's conditions. Not published marks an unverified field.

### What do No and Not sure mean?

Both point you to a guide for review. Yes records only your own answer and does not verify a setting or authority. Choose Not used when a question does not apply.

### Do you need my passcode or account details?

No. Enter no passcode, password, recovery code or account number. Only service choices and phone-check answers enter a copied link. Anyone with that link can see those choices.

### Can I print or revisit my list?

Yes. Select services, then print or download the CSV. Revisit after a device, provider or family change. The calendar download sets a voluntary review.

## How does this tool work?
- **What it does**

Compare official company settings, family access limits, after-death routes and requested documents. Review your phone plan and save a private reference.

- **How it decides**

Select services to filter the table. Nothing selected leaves every company visible. Phone answers are self-reported. No and Not sure show a guide to review. Yes does not verify access. Not used records your choice.

- **Your answers**

Choices stay in your browser. Anonymous counts contain no answers. Copied links include services and phone answers in their fragment. Anyone with a link can see those choices.

- **What it is based on**

It uses the official company sources in the reference. Each field names its source. Read full conditions for access, closure and memorialization. We recheck changing company instructions every quarter. We recheck each official source at least once a year and update this page when one changes.

- **What it doesn't do**

This reference cannot sign in, change accounts or establish legal authority. Companies decide requests. Talk with a lawyer in your state about legal authority. Calendar items are voluntary source reviews. It covers the United States. This is general information, not legal, medical or financial advice.

## Where do these facts come from?

| Fact | Source | Checked |
|---|---|---|
| Apple requires the access key and documentation of your death before a Legacy Contact can request access. | [Apple (current official source)](https://support.apple.com/en-us/102631) | Oct 15, 2026 |
| A Legacy Contact cannot access passwords or passkeys stored in your iCloud Keychain. | [Apple (current official source)](https://support.apple.com/en-us/102631) | Oct 15, 2026 |
| On an iPhone or iPad, Legacy Contact is under Sign-In & Security in your Apple Account settings. | [Apple (current official source)](https://support.apple.com/en-us/102631) | Oct 15, 2026 |
| Amazon can assist with ending subscriptions even without every document required for authorization. | [Amazon (current official source)](https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA) | Oct 15, 2026 |
| A Facebook legacy contact cannot log in as the account holder. | [Meta (Current official support guidance)](https://www.facebook.com/help/991335594313139?locale=en_GB) | Oct 15, 2026 |
| A Facebook legacy contact cannot read private messages. | [Meta (Current official support guidance)](https://www.facebook.com/help/991335594313139?locale=en_GB) | Oct 15, 2026 |
| A Facebook legacy contact can write a pinned post for a memorialized profile. | [Meta (Current official support guidance)](https://www.facebook.com/help/991335594313139?locale=en_GB) | Oct 15, 2026 |
| An Instagram legacy contact cannot post, send messages or read messages as you. | [Meta (Current official support guidance)](https://help.instagram.com/2936528529862624/) | Oct 15, 2026 |
| Nobody can log in to a memorialized Instagram profile. | [Meta](https://help.instagram.com/231764660354188) | Oct 15, 2026 |
| Instagram lists Memorialization under Account ownership and control in Accounts Center. | [Meta (Current official support guidance)](https://help.instagram.com/1401340471077706/) | Oct 15, 2026 |
| Microsoft requires formal service of a valid subpoena or court order before considering release of account information. | [Microsoft (Current official support guidance)](https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died) | Oct 15, 2026 |
| Microsoft generally cannot provide account information to someone who is not the account holder. | [Microsoft (Current official support guidance)](https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died) | Oct 15, 2026 |
| Microsoft cannot respond to faxed or emailed subpoenas or court orders for this process. | [Microsoft (Current official support guidance)](https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died) | Oct 15, 2026 |
| Inactive Account Manager lets you choose up to ten people to receive selected account data. | [Google (current official source)](https://support.google.com/accounts/answer/3036546?hl=en) | Oct 15, 2026 |
| If you choose to share account data, Google sends the trusted contact an email with a link to download that data. | [Google (current official source)](https://support.google.com/accounts/answer/3036546?hl=en) | Oct 15, 2026 |
| Google triggers your plan only after your account has been inactive for the period you choose. | [Google (current official source)](https://support.google.com/accounts/answer/3036546?hl=en) | Oct 15, 2026 |
| Amazon may need additional information to locate an account when its email address is unknown. | [Amazon (current official source)](https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA) | Oct 22, 2026 |
| Amazon directs bereavement requests to its dedicated email route with proof of death and the linked email or phone number. | [Amazon (current official source)](https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA) | Oct 22, 2026 |
| Amazon limits account details and most actions to requests from the authorized estate manager. | [Amazon (current official source)](https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA) | Oct 22, 2026 |
| Amazon can still assist with subscriptions, recurring deliveries and deactivation without all authorization documents. | [Amazon (current official source)](https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA) | Oct 22, 2026 |
| Amazon requires proof of death, estate authority, photo ID and linked account contact details to verify authority. | [Amazon (current official source)](https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA) | Oct 22, 2026 |
| AOL directs billing requesters without proof of death to customer service. | [AOL (current official source)](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) | Oct 22, 2026 |
| AOL requests a U.S.-issued proof of death to close an account. | [AOL (current official source)](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) | Oct 22, 2026 |
| AOL content requests require U.S.-issued proof of death, requester ID and a qualifying U.S. court order. | [AOL (current official source)](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) | Oct 22, 2026 |
| AOL may permit account access or ownership transfer only in very limited circumstances allowed by its policies. | [AOL (current official source)](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) | Oct 22, 2026 |
| AOL reviews closure, billing and conditional content requests without supplying passwords or login details. | [AOL (current official source)](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) | Oct 22, 2026 |
| AOL limited account-transfer requests require proof of death, requester ID and specified digital-asset authority documents. | [AOL (current official source)](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) | Oct 22, 2026 |
| AOL limits this deceased-account process to U.S. accounts. | [AOL (current official source)](https://help.aol.com/articles/options-available-if-an-account-owner-passes-away) | Oct 22, 2026 |
| Apple Legacy Contact access lasts three years from approval of the first Legacy Contact account request. | [Apple (Current official support guidance)](https://support.apple.com/en-us/102678) | Oct 22, 2026 |
| Apple Legacy Contact access may include photos, messages, notes, files and device backups after death. | [Apple (current official source)](https://support.apple.com/en-us/102631) | Oct 22, 2026 |
| An Apple Legacy Contact can request access on an Apple device or on the web with the access key and death certificate. | [Apple (Current official support guidance)](https://support.apple.com/en-us/102678) | Oct 22, 2026 |
| Apple verifies Legacy Contact requests before approving a special account for access to the deceased person's data. | [Apple (Current official support guidance)](https://support.apple.com/en-us/102678) | Oct 22, 2026 |
| AT&T may request account-identifying information and an accident report, proof of death or obituary. | [AT&T (current official source)](https://www.att.com/support/article/wireless/KM1113355/) | Oct 22, 2026 |
| AT&T offers transfer or cancellation routes and asks people without the wireless passcode to contact support. | [AT&T (current official source)](https://www.att.com/support/article/wireless/KM1113355/) | Oct 22, 2026 |
| AT&T requires past-due payment before a line transfer, and its active installment plan transfers with the line. | [AT&T (current official source)](https://www.att.com/support/article/wireless/KM1113355/) | Oct 22, 2026 |
| AT&T secondary online users can co-manage an account with their own AT&T IDs. | [AT&T (current official source)](https://www.att.com/support/article/my-account/KM1040456/) | Oct 22, 2026 |
| AT&T primary and secondary online users can manage plans, bills and billing-responsibility transfers. | [AT&T (current official source)](https://www.att.com/support/article/my-account/KM1040456/) | Oct 22, 2026 |
| AT&T adds secondary online users through account-profile Permissions. | [AT&T (current official source)](https://www.att.com/support/article/my-account/KM1040456/) | Oct 22, 2026 |
| Bitwarden offers read access to the individual vault or permanent takeover according to the configured emergency-access level. | [Bitwarden (current official source)](https://bitwarden.com/help/emergency-access/) | Oct 22, 2026 |
| Bitwarden requires a trusted contact to be added before the emergency and then to request access. | [Bitwarden (current official source)](https://bitwarden.com/help/emergency-access/) | Oct 22, 2026 |
| Bitwarden requires premium access to add emergency contacts and excludes accounts under its Automatic confirmation policy. | [Bitwarden (current official source)](https://bitwarden.com/help/emergency-access/) | Oct 22, 2026 |
| Bitwarden emergency contacts may have free or premium accounts on the same server. | [Bitwarden (current official source)](https://bitwarden.com/help/emergency-access/) | Oct 22, 2026 |
| A person with the prepared DASH file and its password can import the data into a Dashlane account. | [Dashlane (current official source)](https://support.dashlane.com/hc/en-us/articles/4407179219986-Share-your-data-with-a-trusted-person) | Oct 22, 2026 |
| Dashlane says the DASH file does not update automatically when account data changes. | [Dashlane (current official source)](https://support.dashlane.com/hc/en-us/articles/4407179219986-Share-your-data-with-a-trusted-person) | Oct 22, 2026 |
| Dashlane's previous emergency-contact feature belonged to its discontinued desktop app. | [Dashlane (current official source)](https://support.dashlane.com/hc/en-us/articles/4407179219986-Share-your-data-with-a-trusted-person) | Oct 22, 2026 |
| Dashlane's emergency-sharing preparation uses an encrypted DASH file protected by an export password. | [Dashlane (current official source)](https://support.dashlane.com/hc/en-us/articles/4407179219986-Share-your-data-with-a-trusted-person) | Oct 22, 2026 |
| Dashlane says the DASH file and its password should be shared separately. | [Dashlane (current official source)](https://support.dashlane.com/hc/en-us/articles/4407179219986-Share-your-data-with-a-trusted-person) | Oct 22, 2026 |
| Facebook considers additional deceased-account content requests rarely and requires representative proof and a court order without guaranteeing release. | [Meta (Current official support guidance)](https://www.facebook.com/help/123355624495297) | Oct 22, 2026 |
| Facebook's legacy-contact choice applies to the main profile and does not apply to additional profiles. | [Meta (Current official support guidance)](https://www.facebook.com/help/1568013990080948) | Oct 22, 2026 |
| Facebook memorializes a deceased person's account after a valid request and does not provide another person's login information. | [Meta (Current official support guidance)](https://www.facebook.com/help/150486848354038) | Oct 22, 2026 |
| A Facebook legacy contact may download shared content only if the account holder enabled that feature. | [Meta (Current official support guidance)](https://www.facebook.com/help/991335594313139?locale=en_GB) | Oct 22, 2026 |
| Facebook's removal route accepts a death certificate or separate proof of authority and death from its listed documents. | [Meta (Current official support guidance)](https://www.facebook.com/help/1518259735093203) | Oct 22, 2026 |
| Facebook's family removal process asks for documentation confirming the requester is an immediate family member or executor. | [Meta (Current official support guidance)](https://www.facebook.com/help/1518259735093203) | Oct 22, 2026 |
| Closing a deceased person's Google Account prevents a later request to turn over its contents. | [Google (Current official support guidance)](https://support.google.com/accounts/troubleshooter/6357590?hl=en) | Oct 22, 2026 |
| An approved deceased-user data request needs a U.S. court order if Google LLC provided the account service. | [Google (Current official support guidance)](https://support.google.com/accounts/troubleshooter/6357590?hl=en) | Oct 22, 2026 |
| Google may close a deceased person's account for family or representatives and may provide content in certain circumstances. | [Google (Current official support guidance)](https://support.google.com/accounts/troubleshooter/6357590?hl=en) | Oct 22, 2026 |
| Google asks for a professionally prepared certified and notarized English translation of documents that are not in English. | [Google (Current official support guidance)](https://support.google.com/accounts/troubleshooter/6357590?hl=en) | Oct 22, 2026 |
| Google does not provide passwords or other login details in its deceased-user request process. | [Google (Current official support guidance)](https://support.google.com/accounts/troubleshooter/6357590?hl=en) | Oct 22, 2026 |
| Google's deceased-user data request asks for requester identification, the death certificate and additional documents. | [Google (Current official support guidance)](https://support.google.com/accounts/troubleshooter/6357590?hl=en) | Oct 22, 2026 |
| Google verifies the trusted contact using a mobile phone number for Inactive Account Manager data downloads. | [Google (current official source)](https://support.google.com/accounts/answer/3036546?hl=en) | Oct 23, 2026 |
| An Instagram legacy contact can update the profile picture and see and manage tags after memorialization. | [Meta (Current official support guidance)](https://help.instagram.com/2936528529862624/) | Oct 22, 2026 |
| Instagram accepts memorialization requests and lets immediate family request removal of a deceased person's profile. | [Meta (Current official support guidance)](https://help.instagram.com/264154560391256) | Oct 22, 2026 |
| Instagram requires proof of death such as an obituary or news article to memorialize a profile. | [Meta (Current official support guidance)](https://help.instagram.com/264154560391256) | Oct 22, 2026 |
| An Instagram legacy contact needs the account holder's permission to download shared Instagram content and linked Threads content. | [Meta (Current official support guidance)](https://help.instagram.com/2936528529862624/) | Oct 22, 2026 |
| Instagram's removal process lists birth records, death records or local-law representative authority among examples of family-status proof. | [Meta (Current official support guidance)](https://help.instagram.com/264154560391256) | Oct 22, 2026 |
| Instagram says people may see Accounts Center or Meta Account settings while accounts gradually move to Meta Accounts. | [Meta (Current official support guidance)](https://help.instagram.com/1401340471077706/) | Oct 22, 2026 |
| Keeper lets each contact's emergency-access delay run up to three months, starting when the contact attempts to log in. | [Keeper (current official source)](https://docs.keeper.io/user-guides/emergency-access) | Oct 22, 2026 |
| Keeper Emergency Access is available only for consumer accounts. | [Keeper (current official source)](https://docs.keeper.io/user-guides/emergency-access) | Oct 22, 2026 |
| A Keeper emergency contact must establish sharing, accept emergency access and wait any configured delay. | [Keeper (current official source)](https://docs.keeper.io/user-guides/emergency-access) | Oct 22, 2026 |
| Keeper Emergency Access gives trusted people vault access for an emergency or death, with up to five designated contacts. | [Keeper (current official source)](https://docs.keeper.io/user-guides/emergency-access) | Oct 22, 2026 |
| Keeper's consumer terms require emergency contacts to have their own paid accounts. | [Keeper (current official source)](https://www.keepersecurity.com/legal/terms-of-use/) | Oct 23, 2026 |
| LastPass Emergency Access lets trusted LastPass users reach the vault immediately or after a chosen wait. | [LastPass (current official source)](https://www.lastpass.com/features/emergency-access) | Oct 22, 2026 |
| LastPass requires invitation acceptance and an access request, with access granted if the owner does not deny it during the wait. | [LastPass (current official source)](https://www.lastpass.com/features/emergency-access) | Oct 22, 2026 |
| Microsoft responds to noncriminal subpoenas and court orders served on its registered agent in the requester's state or region. | [Microsoft (Current official support guidance)](https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died) | Oct 22, 2026 |
| Microsoft may refuse a personal email or cloud-content request even when it receives a subpoena or court order. | [Microsoft (Current official support guidance)](https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died) | Oct 22, 2026 |
| 1Password's Emergency Kit supports signing in to the account. | [1Password (current official source)](https://support.1password.com/emergency-kit/) | Oct 22, 2026 |
| 1Password recommends another family organizer to help recover an account when the owner cannot sign in. | [1Password (current official source)](https://support.1password.com/family-recovery-plan/) | Oct 22, 2026 |
| 1Password cannot reset or recover account passwords or Secret Keys for the account holder. | [1Password (current official source)](https://support.1password.com/family-recovery-plan/) | Oct 22, 2026 |
| T-Mobile lists the owner's name, mobile number and birth date, with proof of death only for Puerto Rico accounts. | [T-Mobile (current official source)](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member) | Oct 22, 2026 |
| T-Mobile begins deceased-account requests through its Cancel or Change Ownership form. | [T-Mobile (current official source)](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member) | Oct 22, 2026 |
| T-Mobile offers closing a deceased person's account or transferring lines to an account in the requester's name. | [T-Mobile (current official source)](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member) | Oct 22, 2026 |
| T-Mobile's online Authorized User role can manage the account and all lines. | [T-Mobile (current official source)](https://www.t-mobile.com/support/account/set-online-permissions) | Oct 22, 2026 |
| T-Mobile distinguishes digital permissions from phone and store account authority. | [T-Mobile (current official source)](https://www.t-mobile.com/support/account/set-online-permissions) | Oct 22, 2026 |
| T-Mobile warns that a transfer or cancellation permanently deletes voicemails and greetings. | [T-Mobile (current official source)](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member) | Oct 22, 2026 |
| Verizon directs estate executors to customer service or a Verizon Company Store for account disconnection. | [Verizon (current official source)](https://www.verizon.com/support/deceased-account-handling/) | Oct 22, 2026 |
| Verizon can transfer a deceased owner's line after the executor supplies executorship paperwork. | [Verizon (current official source)](https://www.verizon.com/support/deceased-account-handling/) | Oct 22, 2026 |
| Verizon asks estate executors for verifying documents and identifying account information. | [Verizon (current official source)](https://www.verizon.com/support/deceased-account-handling/) | Oct 22, 2026 |
| Only Verizon's Account Owner can assign an Account Manager, and prepaid accounts do not support that role. | [Verizon (current official source)](https://www.verizon.com/support/assign-account-manager-roles-faqs/) | Oct 22, 2026 |
| Verizon says voicemails can be saved before a line is disconnected. | [Verizon (current official source)](https://www.verizon.com/support/deceased-account-handling/) | Oct 22, 2026 |
| Yahoo directs billing requesters without proof of death to customer service. | [Yahoo (current official source)](https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html) | Oct 22, 2026 |
| Yahoo requests a U.S.-issued proof of death to close an account. | [Yahoo (current official source)](https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html) | Oct 22, 2026 |
| Yahoo content requests require U.S.-issued proof of death, requester ID and a qualifying U.S. court order. | [Yahoo (current official source)](https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html) | Oct 22, 2026 |
| Yahoo says its accounts remain nontransferable after the owner dies. | [Yahoo (current official source)](https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html) | Oct 22, 2026 |
| Yahoo reviews closure, billing and conditional content requests without supplying passwords or login details. | [Yahoo (current official source)](https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html) | Oct 22, 2026 |
| Yahoo limits this deceased-account process to U.S. accounts. | [Yahoo (current official source)](https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html) | Oct 22, 2026 |

Facts approved by the [Plan Before You Die editor](https://planbeforeyoudie.app/editorial-policy).

This tool is general information, not legal advice. Something wrong here? Tell us.

**Cite this.** Plan Before You Die, Digital access routes by company, version 1, planbeforeyoudie.app/tools/digital-access-planner, CC BY 4.0.