Digital access planner

Official route Legacy Contact. On iPhone or iPad, open Settings, your name, Sign-In & Security, then Legacy Contact.

Official route After death, the contact may receive photos, messages, notes, files and device backups. iCloud Keychain passwords and passkeys are excluded.

Official route A named Legacy Contact requests access on an Apple device or the web. Apple verifies the request before approving a special account.

Official route The Legacy Contact access key and death certificate.

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition Access lasts three years from approval of the first Legacy Contact account request. Download content you want to keep.

Read more Apple guide

Official route Inactive Account Manager. Choose up to ten people and the data to share.

Official route After the configured inactivity period, a chosen contact receives a link to download the data you selected.

Official route Family or representatives can request closure. Google may provide content in certain circumstances and does not provide passwords or login details.

Official route The data request asks for your government-issued ID or driver's license, the death certificate and additional documents.

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition For Inactive Account Manager data downloads, Google uses the trusted contact's mobile phone number to verify who can download the data.

Condition If a data request is approved and Google LLC provided the account service, a U.S. court order is required. Google provides the necessary language.

Condition Documents not in English need a professionally prepared certified and notarized English translation.

Condition Closure prevents a later contents request. Wait for a pending contents request to finish before requesting closure.

Read more Google guide

Official route Legacy Contact for your main profile. The choice does not apply to additional profiles.

Official route The contact can pin a post. Shared-content download needs your permission. The contact cannot log in or read messages.

Official route Request memorialization through Facebook's official help. Its separate family removal process asks for an immediate family member or executor.

Official route Removal is fastest with a death certificate. Otherwise, provide one listed authority document and one listed proof of death.

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition For the family removal route, Facebook asks for documentation confirming immediate-family or executor status.

Condition Additional account content is considered in rare cases. Representative proof and a court order do not establish that content will be released.

Read more Facebook guide

Official route Legacy Contact. The published computer route includes Account ownership and control, then Memorialization.

Official route After memorialization, the contact can update the profile picture and manage tags. Downloads of shared Instagram and linked Threads content need your permission.

Official route Request memorialization through Instagram's official help. Immediate family can request profile removal.

Official route Memorialization needs death proof, such as an obituary or news article. For removal, see Instagram's family-status proof examples.

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition Instagram is moving people to Meta Accounts. You may see Accounts Center or Meta Account settings.

Condition The legacy contact cannot post, send messages as you or read your messages.

Condition No one can log in to a memorialized profile.

Read more Instagram guide

Official route Not published

Official route Microsoft generally cannot provide account information to someone who is not the account holder.

Official route For a deceased person's personal-account information, seek legal guidance. Microsoft must receive a valid subpoena or court order before considering release.

Official route A valid subpoena or court order served on Microsoft's registered agent in the requesting party's state or region.

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition Microsoft reviews personal email and cloud-content requests under applicable law. A request or court order does not establish that content will be released.

Condition Microsoft cannot respond to faxed or emailed subpoenas or court orders for this process.

Read more Microsoft guide

Official route Not published

Official route Account details and most actions require a request from the authorized estate manager.

Official route Contact Amazon Bereavement support. It can assist with ending subscriptions, stopping recurring deliveries and deactivation even without all authorization documents.

Official route For authority verification, Amazon lists proof of death, estate-representative authorization, photo ID and the account's linked email or phone number. Additional information may be needed to locate an account.

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Read more Amazon guide

Official route Not published

Official route Closure, billing and conditional account-content requests receive company review. Yahoo does not provide passwords or login details. The account remains nontransferable.

Official route Use the separate closure, billing or content-request route on Yahoo's official deceased-account page. This process covers U.S. accounts only.

Official route Closure requires a U.S.-issued proof of death. Content requests also require requester government ID and a U.S. court order meeting Yahoo's requirements.

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition For billing requests without a death record, Yahoo directs the requester to customer service.

Read more Yahoo guide

Official route Not published

Official route Closure, billing and conditional content requests receive company review. AOL does not provide passwords or login details. Access or ownership transfer is possible only in very limited circumstances allowed by AOL's policies.

Official route Use the separate closure, billing, content or limited access and ownership-transfer route on AOL's official page. This process covers U.S. accounts only.

Official route Closure requires a U.S.-issued proof of death. Content requests also need requester ID and an acceptable U.S. court order. Limited access or transfer also requires a U.S.-issued proof of death, requester ID and one of AOL's specified digital-asset authority documents.

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition For billing requests without a death record, AOL directs the requester to customer service.

Read more AOL guide

Official route Account Manager. Only the Account Owner can assign this role. It is unavailable for prepaid accounts.

Official route An Account Manager can manage lines with limitations. An estate executor can request disconnection or a transfer after verification. These are mobile-service actions.

Official route An estate executor can contact customer service or visit a Verizon Company Store. The executor-transfer route requires executorship paperwork.

Official route Verizon lists verifying paperwork such as proof of death and executor papers, plus the owner's name, mobile number and account PIN. A phone request may require a death-record upload. Supply private details only through Verizon's official process.

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition Verizon says voicemails can be saved before a line is disconnected.

Read more Verizon guide

Official route Secondary online access. Add a secondary user through account-profile Permissions using the person's own AT&T ID.

Official route Primary and secondary online users can manage plans, bills, add-ons and billing-responsibility transfers. This concerns the service account.

Official route AT&T provides billing-responsibility transfer, cancellation and number-transfer options. If the wireless passcode is unknown, contact AT&T. Verification at a retail store may be needed.

Official route AT&T may request account-identifying details, the requester's relationship and contact information, plus an accident report, proof of death or obituary. Follow AT&T's complete private verification instructions.

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition A past-due balance must be paid before a line transfer. An active installment plan transfers with the line.

Read more AT&T guide

Official route Online Authorized User for wireless postpaid accounts.

Official route An online Authorized User can manage the account and all lines. These permissions are for digital access; phone and store authority follow a separate company process.

Official route Use the official Cancel or Change Ownership form to request account closure, transfer of lines to an account in your name, or a combination.

Official route T-Mobile lists the owner's name, mobile number and date of birth. Its published list requires proof of death only for Puerto Rico accounts.

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition Transfers and cancellations permanently delete voicemails and greetings. Follow T-Mobile's backup instructions before making a request.

Read more T-Mobile guide

Official route Emergency Access. A premium user adds a trusted emergency contact before the emergency.

Official route The configured level gives read access to the individual vault, including passwords and attachments, or permanent takeover. Takeover replaces the master password and removes existing two-step login methods.

Official route Use the preconfigured emergency-contact request. Owner approval or the configured wait can grant access. The owner can reject a request.

Official route Not published

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition The contact needs a Bitwarden account on the same server. A free contact account is allowed. Accounts under Automatic confirmation policy cannot use this emergency-access feature.

Read more Bitwarden guide

Official route Another family organizer and an Emergency Kit. These are family recovery and sign-in preparations.

Official route Another family organizer can help recover an account when its owner cannot sign in. The Emergency Kit supports sign-in to the account.

Official route Not published

Official route Not published

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition 1Password says it cannot reset or recover the account holder's passwords or Secret Keys. The cited preparation does not establish a deceased-account access procedure.

Read more 1Password guide

Official route Emergency Access. Invite a trusted LastPass user and choose immediate access or a wait.

Official route The accepted emergency contact can reach the vault's passwords and secure notes under the configured access process.

Official route Use the preconfigured Emergency Access request. The contact accepts the invitation and requests access. Access follows the selected wait if the owner does not deny the request.

Official route Not published

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Read more LastPass guide

Official route Emergency-sharing preparation with an encrypted DASH export. The previous emergency-contact feature belonged to the discontinued desktop app.

Official route A person with the prepared DASH file and its export password can import the saved data into a Dashlane account.

Official route Not published

Official route Not published

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition The DASH file does not update automatically when saved data changes. Share the file and its password separately.

Read more Dashlane guide

Official route Emergency Access for consumer accounts. Up to five emergency contacts can be designated.

Official route Configured trusted people can access the Keeper vault during an emergency or after a death.

Official route Use the configured emergency-contact workflow. The contact must establish sharing, accept emergency access and wait any selected delay before logging in.

Official route Not published

Scope A setting, a data request, account closure and memorialization are different routes. Follow the linked company instructions. This planner does not grant access or legal authority, change an account or open a locked device.

Evidence gaps Not published means we did not verify that field in the cited company sources. It does not establish that a feature or route is unavailable.

Condition The optional access delay can run up to three months per contact and starts when the trusted user attempts to log in.

Condition Keeper's consumer terms say emergency contacts must have their own paid accounts. Confirm current plan eligibility with Keeper.

Read more Keeper guide